Refund policy

Refund Policy

All sales are final. We do not offer cash refunds or exchanges.

If you experience an issue with your order, we are happy to assist you with store credit only. Store credit may be issued at our discretion for the following reasons:

• The item arrived damaged or defective
• An incorrect item was shipped

Store credit will be applied to your account and can be used toward any future purchase on our website. Store credit does not expire.

To request store credit, please contact us within 7 days of receiving your order at [your contact email]. Claims submitted after this window will not be accepted.

We do not accept returns or exchanges on any items, including wigs, hair accessories, or any other products sold on this site for hygiene and safety reasons.

Thank you for shopping with Mad Martini Boutique by Martini Wigs.